Behavioral Health System Outcomes Framework and Dashboard
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Information for the Service Delivery and Coordination/Collaboration dashboards was updated on May 18, 2011. Watch a message from Dr. Laura Nelson introducing this new tool or read the video transcript.
The Arizona Department of Health Services/Division of Behavioral Health Services (ADHS/DBHS) has developed a Behavioral Health Outcomes Framework. The Framework applies uniform performance measures at a statewide level that assist in planning and providing transparency and accountability for the public behavioral health system administered by ADHS/DBHS and its contractors, the Regional Behavioral Health Authorities (RBHAs). The Framework was created through the collaboration of ADHS/DBHS staff, peers and behavioral health professionals.
The Framework is a tool with many purposes:
- Enhancing Transparency - The Framework provides the general public, individuals and families, behavioral health providers and other stakeholders with information on the performance of Arizona's public behavioral health system.
- Enhancing Accountability - The Framework is a comprehensive, statewide source for public behavioral health system data. This Framework displays a statewide and cross-RBHA comparison of performance and outcomes. Accountability to the quality of services and individual and family satisfaction with the system's performance are emphasized and enhanced through the Framework.
- Enhancing Planning - By covering a broad spectrum of performance measures including system outcomes, network size, client satisfaction, service planning, care coordination and service utilization, the Framework assists ADHS/DBHS in strategic planning for the development of interventions to improve performance.
ADHS/DBHS divides the Framework into four categories - Outcomes, Access, Service Delivery and Coordination/Collaboration. The categories include data from a variety of sources - demographic data provided by clients on a regular basis, individual and family survey data, analysis of claims data, audits of client records and data reported by the RBHAs. All data included in the Framework is validated by ADHS/DBHS. For a detailed description of the data sources and how the information is processed, see our Data Dictionary. The Framework organizes the data by these categories and presents the information in easy to read dashboard and scorecard formats. Below is the state level dashboard along with links to historical performance on the measures in each category.
ADHS/DBHS welcomes any inquiries about how to improve this Framework Web page. Please email any comments or suggestions (of technical questions) to bhsqmo@azdhs.gov.
Arizona Statewide Scorecards
To view the scorecard in a larger, printer-friendly format and to view its corresponding dashboard, click the link under each scorecard. To view scorecards for Adult/Child and by GSA, click the links below:
